Geomiq Terms and Conditions
Effective Date: 2nd July 2025

1. Definitions

In these Terms and Conditions:

"Geomiq", "we", "us", or "our" refers to Geomiq Ltd, a company registered in England and Wales (Company No. 10321594), with its registered office at 45 Vyner Street, London, E2 9DQ.
"Customer" refers to any person, company, or legal entity submitting an order through the Geomiq platform.
"Manufacturing Partner" means a third-party supplier, manufacturer, or subcontractor engaged by Geomiq to produce Goods.
"Goods" means parts, components, tooling, fixtures, or related items ordered via the Geomiq platform.
"Platform" refers to the online portal at www.geomiq.com where quotes are generated and orders placed.

2. Scope of Agreement

These Terms govern all transactions between Geomiq and the Customer. By submitting an order, the Customer accepts these Terms in full. No other terms apply unless agreed in writing.

Data Use and Privacy
The Customer acknowledges and agrees that personal data and uploaded content may be processed in accordance with our Privacy Policy, including use for AI-assisted product development and service improvement.

3. Geomiq’s Role and Manufacturing Partners

Geomiq is a facilitator, not a direct manufacturer. We select Manufacturing Partners at our discretion based on technical capability, lead time, and pricing. We are not required to disclose the identities of these partners.

4. Quotes and Orders

• Quotes are valid for 5 calendar days from the date of issuance and may be amended or withdrawn at any time before acceptance.
• Prices may change due to raw material, shipping, or currency fluctuations.
• Quotes may be requested via the online platform, email, or phone (platform is recommended).
• We aim to return quotes within 1 business day (or 2 if submitted outside working hours).
• Orders are subject to formal acceptance by Geomiq.
• Orders may be rejected or cancelled if technically infeasible, incomplete, or non-compliant.

5. Customer Responsibilities for Specifications

• Customers are responsible for providing accurate specifications and files.
• If 2D drawings and 3D CAD files conflict, the 3D CAD file takes precedence.
• 3D CAD files must be single-body only.
• For sheet metal parts, only 1:1 scale DXF files in metric units (mm) are accepted.
• Tolerances apply prior to post-processing (e.g. anodising).
• Special handling or infrastructure requirements must be stated at RFQ stage.

6. Engineering Change Requests (ECRs)

• Only accepted for orders over £6,000 (ex. VAT).
• Subject to a non-refundable £200 + VAT admin fee, plus material/processing costs.
• Acceptance is at Geomiq’s discretion and Manufacturing Partner confirmation.

7. Cancellations

• All sales are final. Orders cannot be cancelled once confirmed.
• These Terms take precedence over any terms included in a Customer's Purchase Order.

8. Delivery and Risk Transfer

• Estimated delivery dates are non-binding.
• Risk transfers upon delivery. Title transfers upon full payment.
• Goods not collected within 3 months may be considered abandoned.
• Warehouse storage can be arranged upon request, subject to written agreement.

9. International Orders

• Geomiq is not liable for customs delays or rejections.
• Customers are responsible for duties, taxes, and compliance with local laws.
• EU Customers must ensure compliance with CE, RoHS, REACH, and all other relevant regulations.
• Geomiq does not guarantee compliance unless agreed in writing.
• Customers act as the importer of record for EU shipments.

10. Payment Terms

• Accepted methods: card, bank transfer, or approved purchase order.
• Invoices must be paid per agreed terms. Late payments incur 2% monthly interest.
• Services may be suspended for overdue balances.
• Tooling costs may require upfront payment.
• Prices may be adjusted if material or shipping costs shift by over 5%.
• VAT adjustments will apply if the VAT rate changes before delivery.

11. Refunds and Credit Notes

• Refunds are not issued.
• If a defect is accepted, Geomiq may offer a credit note or remake at its discretion.

12. Quality Issues and Warranty

• Non-conformities must be reported within 14 calendar days via the Orders tab.
• Accepted returns must be made within 5 business days.
• Geomiq coordinates with the Manufacturing Partner for remakes or reworks.
• We are not liable for faults caused by design, misuse, or storage.
• Return shipping costs are reimbursed if Geomiq accepts fault.
• Inspection reports are for internal use unless specifically quoted.

13. Liability

To the fullest extent permitted by law, Geomiq is not liable for:

• Direct, indirect, or consequential losses
• Loss of profit, business, or goodwill
• Rework, recall, or replacement costs
• Damage to other components
• Data loss or corruption

Goods are made to the Customer’s specification. Suitability and safety are the Customer’s responsibility.

Geomiq’s liability is capped at the value of the specific order.

Nothing limits liability for death, personal injury due to negligence, or fraud.

14. Confidentiality and IP

• Both parties agree to confidentiality.
• Files uploaded are shared only with NDA-bound Manufacturing Partners.
• By uploading files, the Customer grants a royalty-free licence to use them for quoting, production, fulfilment, and internal improvement.
• Customers retain ownership of their files.
• Customers must not contact Geomiq’s partners directly for 3 years after their last quote or order.

15. Website Use

• Geomiq does not guarantee uninterrupted access or malware-free use.
• Users must not introduce harmful software or misuse the platform.

16. Termination

Geomiq may suspend or terminate services if:

• Terms are breached
• Payments are overdue
• The Customer becomes insolvent
• The Customer ceases operations

17. Force Majeure

Geomiq is not liable for delays caused by events beyond its control, including war, natural disaster, or supply chain issues.

18. Communications

• Notices must be sent by email or tracked delivery.
• Emails are considered received on the next business day.

19. Governing Law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

20. Contact

Geomiq Ltd
[email protected]
45 Vyner Street, London, E2 9DQ

© 2025 Geomiq Ltd. All rights reserved.